Trade only
Mon to Fri 7:30 AM to 4 PM, Sat 8 AM to 1 PM
Ultimate Floors provides flooring care and maintenance documentation for every product category, written for dealers, contractors, builders, and designers to pass directly to their clients. Download the Care and Cleaning Guide and the claim form here, then match each floor to its warranty and installation documents.
The way a floor is treated after the installers leave decides how it looks years later. Ultimate Floors writes its care and maintenance documentation so the trade partner who sold or installed the floor can hand the client clear instructions the same day, without drafting their own.
One rule is worth repeating at the handoff: keep cleats, sports shoes, and high heels off vinyl floors, because concentrated pressure from that footwear damages the surface.
Ultimate Floors is B2B only and not open to the public. Homeowners are referred to the authorized dealer nearest them, so the dealer or contractor is the person a client calls with a care question. Every document on this page is built for that handoff: download it, add it to the closeout paperwork, and your client has the same instructions our team would give.
Care is the last step in a chain that starts at installation. The flooring installation guides cover each locking system, and the rest of our trade resources library holds the catalog, specifications, and warranty documents.
Care documents cover the habits. These are the documented performance points of the floors themselves, the details clients ask about when they want to know how much daily life a floor can take.
Every product is rigorously tested using ASTM best practices for scratch and dent resistance.
All products are FloorScore and CARB2 certified and free of formaldehyde and phthalates.
SPC and LVP flooring carries a 2,500 PSI static load rating.
SPC and LVP flooring carries wear layers up to 30 mil and warranties up to lifetime residential.
Aqua Armor Tech uses quadruple moisture-waxed edge protection rated waterproof up to 300 hours.
Collections carry a minimum 25-year to lifetime residential warranty.
Choose the product line on the job. You will see the documents to hand the client and the product facts worth repeating when they ask how to look after it. For a specific collection, our team can confirm the right care document.
Floating click LVP plank from 5.0mm to 9.0mm thick. SPC and LVP mean the same type of flooring, rated to 2,500 PSI static load and tested to ASTM best practices for scratch and dent resistance.
AC3 and AC4 laminate with v-groove or beveled edges and embossed in register or distressed textures. Every product is FloorScore and CARB2 certified and free of formaldehyde and phthalates.
Waterproof laminate built on an epoxy resin core and a super-high density HDF board, with quadruple moisture-waxed edge protection rated waterproof up to 300 hours.
Glue-down luxury vinyl tile in three collections, Solace, Kero, and Elevate, for commercial and multi-family projects, tested to ASTM best practices for scratch and dent resistance like every line we supply.
If a floor you supplied or installed develops a problem, start with the Ultimate Floors claim form. Our team supports dealers and contractors through the warranty claims process.
Each product line has its own warranty document, and collections carry a minimum 25-year to lifetime residential warranty. Keep the care guide, the warranty, and the installation guide together in the job file so every document is on hand if a question comes up.
What dealers and contractors ask our team about care documents and claims. Broader product questions are answered on our flooring FAQ page.
Download the Care and Cleaning Guide PDF from this page. Ultimate Floors provides care and maintenance documentation for every product category, and our team can confirm the right document for a specific collection when you call the Los Angeles or Houston distribution center.
The guide gives clients written cleaning and maintenance instructions they can follow without calling you. The client also gets the same instructions our team would give, in writing, from the day the floor goes in.
Download the Ultimate Floors claim form from this page, fill it out with the job details, and contact our team. We support dealers and contractors through the warranty claims process.
Ultimate Floors is B2B only and not open to the public. Homeowners are referred to their nearest authorized dealer, who can supply the care guide and answer questions about the floor they bought.
Cleats, sports shoes, and high heels. Concentrated pressure from that footwear damages vinyl floor surfaces, even on SPC and LVP flooring with its 2,500 PSI static load rating.
Call the distribution center closest to you and our team will point you to the right guide, warranty, or claim paperwork for the collection on your job.
